Category : Dispatching

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Category Archives: Dispatching

A complete dispatching system using Android phones and inViu routes messenger

We have yet another inViu routes update! The saga continues with a special new messenger feature that allows employers and dispatchers to communicate with mobile workers right in the app! If you’re an inViu pro user you already know the features of the messenger plugin: you can create messages with work orders, driving destinations, and addresses and send them right to the drivers’ navigation systems. Similarly, the inViu routes messenger does exactly this, but instead of sending messages to navigation systems they go directly to the employee’s Android smartphones.
 

App inViu routes messenger

You may be asking yourself: “how is this helpful? Couldn’t you just text message the employees?” Well, aside from the fact that you are saving tons of money by using smartphones for GPS tracking instead of a costly system that requires a tracking device and a navigation system, it also opens the possibility of applying GPS tracking to all types of mobile workers – not just vehicle drivers. Let’s not forget that it also serves as a complete task, logistics, and employee management system, with backlogs and audit trails that can be exported from inViu pro, ENAiKOON’s telematics web portal. If you weren’t convinced that this is the perfect business app before, you will be now with the integrated communication system made available with the messenger plugin. Here are some of the features and benefits:
Dispatching with inViu routes messenger
 
 

Easy communication and task management

 

This is the most important feature for managers. Tracking the internal communication and task delegation is key to controlling the workflow and minimising errors within a company’s operations. With inViu routes messenger, all of your staff communication and tasks will be logged in inViu pro. Having an overview of all tasks and employee locations eases the dispatching process.

 
 

Clear job acceptance and verification process

 

Employees can easily accept tasks and respond quickly using predefined, editable status texts without leaving the app. This process is streamlined so that drivers can safely and easily communicate with the dispatcher.

Dispatching with inViu routes messenger

 

Convenient routing and navigation

 

What makes the inViu routes messenger unique is that you can send messages with an embedded destination address for specific driving jobs or location-based tasks within the app. The address will open up in the inViu routes map and further in a navigation app installed on the phone.

This app would be ideal for any transport or logistics company wanting to make the switch from navigation systems to GPS tracking with smartphones. This comprehensive dispatching system only requires the use of the online software, inViu pro, and Android phones. As mentioned above, the use of smartphones makes dispatching and task delegation possible for all employees, not just for drivers. For instance, sales reps on foot can receive client location info on the go or bicycle courier companies can send all of their work orders to their employees’ mobile phones.

 

The messenger plugin can be activated with an additional monthly subscription along with inViu pro. With the subscription, all of your mobile workers will see the new “my messages” option in the main menu of inViu routes. Download the app in Google Play or contact ENAiKOON for additional information on the messenger plugin, inViu routes, or inViu pro.

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Improved vehicle dispatching and coordination with fleet management systems

According to Berg Insight’s research, the commercial vehicle fleet industry plays an essential role in the European economy. “The 6.2 million medium and heavy trucks accounted for more than 75 percent of all inland transports, forming a 250 billion Euro industry.” The research also states that in Europe, the number of fleet management systems in active use is forecasted to increase from 2.5 million units at the end of 2011 to 5.7 million by 2016. This increase in the popularity of fleet management systems is attributed to its effectiveness in increasing both efficiency and productivity.

legend

No wonder more companies are using telematics to manage their fleet. Telematics solutions for fleet dispatching and coordination are reliable and affordable, making them a worthwhile investment with great ROI for businesses. Legend, for instance, is the biggest towing company in Dresden, Germany, and they use a system that has significantly improved their management and operations.

ENAiKOON_fleet_telematic

Legend has a large fleet of vehicles to “assist, salvage, and transport” their customers. The company has a diverse set of jobs that require meticulous coordination of their fleet. Vehicles are dispatched throughout the day to various locations. Emergency calls are a regular occurrence, and they must be able to react quickly to any situation. Knowing the location of a tow truck closest to the scene is essential.

The towing company’s CEO, Karsten Hiehle, knew their solution for better dispatching and coordination was the telematics system from ENAiKOON. The GPS tracking device, locate-04, was installed on every service vehicle and the web portal, inViu pro, was used to analyse the collected data.

“With ENAiKOON’s telematics solutions, we increased the performance of our vehicles by 40% and customer satisfaction with our improved efficiency,” says Mr. Hiehle. “The detailed reports on our staff’s driving behaviour allowed us to provide personalised training for them, resulting in a 30% decrease in fuel consumption. In addition, thanks to ENAiKOON’s GPS devices, we were able to avoid over 20 fines for alleged driving violations by proving that the vehicles were elsewhere during the alleged times of the violations.”

As a result, the fleet management system did not only improve the dispatching of vehicles, but also decreased company expenses with fewer fines and better driving. “Our investment in telematics has more than paid for itself for Legend,” adds Mr. Hiehle. For more on this fleet management solution or to receive a free trial kit, contact ENAiKOON at sales@enaikoon.com.

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