Privacy Policy


Privacy Policy


We take the protection of your personal data very seriously and want you to be secure when visiting our website. Our data protection practice follows, in particular, the standards of the EU General Data Protection Regulation, the German Federal Data Protection Act (BDSG-neu) and the German Telemedia Act (TMG). We would like to take this opportunity to provide information regarding the type, scope, and purpose of the processing of your personal data. We would like to point out in advance that this Privacy Policy refers solely to our websites and does not apply to third-party websites to which we refer in the form of links.

Subject of protection:

What is the personal data being protected? This is all information relating to an identified or identifiable natural person (hereinafter “data subject”). This includes, in particular, information that makes it possible to identify your identity (for example, details such as name, postal address, email address and telephone number).

Technical requirements:

In order to connect to our website, your browser transmits certain data to the web server of our website. This is technically necessary to enable the website to provide the information you request. To make this possible, your IP address, the date and time of your request and the type of your operating system and other data will be stored and used for a maximum of 30 days. To safeguard our legitimate interest, we reserve the right to store this data for a limited time so that we may arrange for personal data to be derived in the event of unauthorised access or intentional harm caused to us (Art. 6 (1) (f) GDPR). The data will only be kept or forwarded by us without prior notification and request for your permission for these and no other purpose. (Please match the data with the actual stored data!!)


Cookies are small text files that are stored by your browser on your computer or mobile device to, for example, detect if you repeatedly visit websites from the same device or browser. In general, we use cookies to analyse the level of interest in our website and to improve the user-friendliness of our website. In principle, you can also access our website without cookies.
Cookies can usually be disabled or removed using tools that are available in most commercial browsers. The settings must be separately determined for each browser you use and changed individually. Different browsers provide different functions and options.
To make full and comfortable use of our website, you should accept those cookies that enable the use of certain functions or make usage more convenient. You can learn about the purpose for which we use cookies and for how long they are stored in the following overview:

Cookie list:

Cookie name Provider Function Valid for
lc_sso LiveChatinc Saves visitor data for chat windows to revisit the website  3 years
_utma Google Saves the number of visits to the website for Google Analytics unlimited
_umtb   _utmc Google Both cookies belongs together to determine the length of stay on the website. _utmb saves the timestamp when the visitor opens the web page and _utmc saves the timestamp when the visitor leaves the web page 30 minutes   until the end of the session
_utmt Google Limits Google’s frequency of data collection until the end of the session
_utmv Google Saves user-defined variables and user segments until the end of the session
_utmz Google Saves how visitor has reached the website 6 months
_icl_visitor_lang_js LiveChatinc Saves the currently used language on the chat window  1 day
wpml_browser_redirect_test WordPress Saves if the creation of cookies has been approved until the end of the session
__livechat LiveChatinc Necessary for detecting the availability of ENAiKOON staff for the chat 3 years
__livechat_lastvisit LiveChatinc Saves when the visitor last opened the website 3 years
_lc_cid   _lc_cst   _lc_mcid   _lc_mcst LiveChatinc Use of chat on the website 3 years
The information text on our cookie banner informs you about the use of these cookies when you visit our website, which you accept by continuing to use the website or by clicking on the “OK” button.

Cookie types:

A detailed explanation of the most common types of cookies can be found below:

1. Session cookies:

Session cookies allow users and their changes within a web page to be recognised. They allow the website to track users’ movements across pages so that information that has already been entered/saved does not have to be re-entered/saved. An example of this are shopping carts in web shops. The session cookie stores the selected products in the shopping cart so that this contains the correct items when paying at the checkout. Session cookies are deleted when logging out, or lose their validity as soon as the session automatically expires.

2. Persistent cookies:

A persistent cookie stores users’ information and settings on the user’s computer until its expiry date. This results in faster and more convenient access since, for example, you do not have to change language settings again, or do not need to re-enter login information. The cookie will be automatically deleted after the end of the storage period.

3. Third-party cookies:

Third-party cookies usually have no influence over the use of the site, since they do not originate from the site operator. They serve the purpose, for example, of collecting information for advertising, user-defined content and web statistics and transferring this to the respective third-party provider.

4. Tracking Cookies:

Tracking cookies are special text files that enable data about the internet user’s behaviour to be collected. Using this method, information about the user’s interests is collected in order to, for example, launch tailor-made advertising offers. Tracking cookies are therefore not just set when you log in, but automatically when you visit the website. The above examples of the most common forms of cookies should give you a global overview of this collection form. No claim for completeness is made regarding these statements. As a consequence of technical IT development, it can be expected that further types of cookies will be developed over time. Please regularly check our Privacy Policy for current changes before using our website.

Users of our contact form:

Contact forms are available on our website that can be used to make contact electronically. To ensure secure transmission of your data, we guarantee an encrypted connection during transmission. By clicking the «Send» button, you consent to the transmission of the data entered in the input mask. We store your name and email address and, if necessary, other information provided by you in order to contact you and to answer your inquiries in the best possible way. On the one hand, this allows us to provide the service you expect from us and, on the other, it allows us to continually improve ourselves (Art. 6 (1) (f) GDPR).
When you register for the ENAiKOON application inViu pro or inViu web the following information is collected solely for the purpose of managing your user account and contractual relationship: Name, address, company, email address and password, telephone number and your notes.
In addition, registered users can enter usage data via inViu pro or inViu web, which we store for you. You may delete this data at any time, and it will be automatically deleted after a period of one month following deletion of the account.

Tracking tools:

Our website uses features various web analytics services provided by other companies, e.g. Google Inc. Below you will find a more detailed explanation of the services used and the data that is analysed.

Use of Google Analytics with anonymisation function

On our website, we use Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter “Google”. Google Analytics uses cookies that allow you to analyse the use of the website. The information generated by the cookies about the use of our website (for example, when, where and how often you access our website, including the IP address) is usually transmitted to a Google server in the USA and stored there. To remove the personal reference from your IP address, it is shortened immediately after entry (for example, by deleting the last 8 bits) and thus anonymised. IP anonymisation also applies to all member states of the European Union or other contracting states of the European Economic Area. For more information about IP anonymisation and data usage by Google, see:
If you want to decide what data Google collects about the websites you visit, you can download a deactivation add-on for your internet browser. However, this add-on does not prevent data from being transmitted to us or other web analytics services we use. For more information about using and installing the add-on, see:
If you are using a mobile device (such as a smartphone) to access our website, please click on this link to stop the transmission of analytics data to Google Analytics. The above link also provides an alternative to the previously described browser add-on, as it activates an “opt-out cookie”, which is only valid for this browser and this domain. If you delete the cookies in this browser, this cookie will also be lost, and you will have to click the link again.

Social media:

Our website does not use social media plugins. However, we use links to the social media platforms on which we are represented. These links will take you directly to our presences, e.g. on Facebook, Twitter or Google+. The respective provider is responsible for the privacy of these social media platforms. In the following, we would like to inform you about these social media platforms or about the respective function of a social media plugin, even if we do not use it:


Our website contains “Facebook” social network plugins owned by Facebook Inc., 1601 South California Ave., Palo Alto, CA 94304, USA, hereinafter “Facebook”. Facebook plugins are recognisable by one of the Facebook logos (white «f» on a blue background, the terms “Like”, “Share”, “Follow” or “Thumbs up” sign) or are marked with the addition “Facebook Social Plugin”. All important information regarding the appearance and functions of the plugins can be found at the following link:
From the moment you access our page, the plugin creates a direct connection between your browser and Facebook’s servers. We as the website operator have no influence over which data and to what extent the data is transmitted to Facebook via the plugin. According to Facebook, this is information about your visit to our site (such as IP address, date and time). However, once you click on one of the plugins, further information will be transmitted which you can link directly to your Facebook account (if you have such an account and logged in to it). Facebook processes the information to provide you with a personalised experience on our website and to improve its own products. More information can be found here:


Our website contains (plug-ins) from the Twitter microblogging service provided by Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA, hereinafter “Twitter”. The plugins are recognisable by the Twitter’s logos (white bird profile on a light blue background or vice versa, and the text “tweet”). When you visit our website, a direct connection is established between your browser and Twitter’s servers. This connection sends log data to Twitter, even if you do not have a Twitter account. According to Twitter, this may be, for example, your IP address, browser type, operating system or information about the web pages you are visiting. There is no connection between your web activity and your name, email address, phone number, or Twitter username.
Twitter deletes, obfuscates or aggregates your log data after a maximum of 30 days. According to Twitter, Twitter uses all the information it collects for the purpose of personalising, evaluating and improving its services.
Information about Twitter’s Privacy Policy can be found at: You can change your personalisation settings at You can change your privacy settings on Twitter in your account settings at

Google “+1”

Our website contains the “Google + 1” plugin, which is provided and operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereafter “Google”. The Google plugin is typically identified by a button labelled “G” and “+”, or “+1”, as well as the included text “share”. From the moment you access our website, your browser will connect directly to Google’s servers and transfer all information collected through the plugin during your visit to our website to Google. We as the website operator have no influence over which data and to what extent the data is sent to Google via the plugin.
If you are logged in to “Google” or “Google Plus” via a user account while browsing our website, the information collected by Google may be directly associated with that user account. To avoid this, please log out of “Google» or “Google Plus” before visiting our website.
According to Google, the information you collect will be processed for the purpose of improving Google services and personalising page content. Google uses the information you provide in accordance with its Privacy Policy. You can view Google’s Privacy Policy at the following link:


This website integrates LinkedIn social networking plugins from LinkedIn 2029 Stierlin Court, Mountain View, CA 94043, USA (“LinkedIn”). These are typically identified by the LinkedIn logo (the letters “in” in white on a blue background) and an attached text, such as “share”. All information regarding the appearance of LinkedIn plugins can be found at:
LinkedIn logs information from the moment you visit our page and connects your browser to the LinkedIn servers. We as the website operator have no influence over the data and the extent of data transmitted to LinkedIn through the plugin. LinkedIn uses your logins, cookies, device information, and IP addresses to identify you and track your usage. However, once you click on one of the plugins, further information will be transmitted which you can link directly to your LinkedIn account (if you have such an account and logged in to it). For more information, see LinkIn’s Privacy Policy.

Further general information:

Changes to this Privacy Policy

We regularly review the Privacy Policy for compliance with legal provisions, with jurisprudence, with the statements of the regulatory authorities, as well for alignment with emerging trends and technical standards. In this respect, we reserve the right to change the Privacy Policy in order to adapt it to new legal provisions regarding data protection and other changes to the state of affairs or legal situation. Therefore, please always read about this in currently valid Privacy Policy before using our website.

Who is responsible for data processing? (Art. 13, (1) (a), (b) GDPR)

ENAiKOON GmbH is responsible for data processing on our website. The contact details can be found in the Imprint: Our data protection officer can be reached at the following address:
ENAiKOON GmbH   For the attention of the data protection officer   Scheelestr. 1a   59929 Brilon   Email:   Tel.: +49 (30) 39 74 75-30

Who receives your personal data? (Art. 13, (1) (e), (f) GDPR)

We treat your personal data confidentially and generally do not pass it on to third parties, unless you have given your consent, or the provision is made on the basis of a legal or contractual obligation. In isolated cases, we commission processors to process your personal data. This is done on the basis of a data processing contract pursuant to Art. 28 GDPR.

How long will my data be stored? (Art. 13 (2) (a) GDPR)

The legislator has issued a variety of storage obligations and deadlines.
In principle, we only store your data for as long as required by law
After this period, the corresponding data will be routinely deleted if it is no longer required to fulfil a contract. We store the data that we process on the basis of your consent until revocation or for as long as the data is needed. We store data that we process on the basis of a legitimate interest as long as the legitimate interest exists and you have not objected to the processing. Commercial legal or financial data from a completed financial year will be deleted in accordance with the legal provisions after a further ten years, as long as no longer retention periods are prescribed or required for justified reasons. If data is not subject to specific retention periods, it will be deleted if the purposes for which it is processed cease to exist.

For what purposes we process your data and on what legal basis? (Art. 13 (1) (c), (d) GDPR)

The purposes and legal basis of the data processing are explained above. In addition, the following generally applies: If necessary, we process your data for the protection of our legitimate interests or those of third parties in accordance with Art. 6 (1) (f) GDPR; for example, for the assertion legal claims and defence in legal disputes or to ensure IT operations and security. If we have a legitimate interest in or have received your written consent for the processing of your personal data, we process your data for external communication and marketing purposes on the basis of Art. 6 (1) (a) or (f) GDPR. You have the right to withdraw your consent at any time.
To fulfil legal requirements, we may or must process your data and transfer it to third parties where necessary (pursuant to Art. 6 (1) (c)).
We do not use your data in any way for automated decision-making or profiling.

What rights and obligations do you have? (Article 13 (2) (b), (c), (d) (e) GDPR)

Every data subject has the following rights:
  • Art. 15 GDPR gives you the right to information. This means that you can request confirmation from us as to whether personal data concerning you is processed by us.
  • Art. 16 GDPR gives you the right to rectification. This means that you can ask us to correct your incorrect personal data.
  • Art. 17 GDPR gives you the right to erasure (“right to be forgotten”). This means that you can request for personal data concerning you to be immediately deleted – unless we cannot delete your data because, for example, we have to comply with statutory storage requirements.
  • Art. 18 GDPR gives you the right to restrict processing. This means that we are practically no longer allowed to process your personal data – only to store it.
  • Art. 20 GDPR gives you the right to data portability. This means you have the right to receive your personal data that you provided to us in a structured, common and machine-readable format and to transmit this data to another controller.
  • Art. 7 para. 3 GDPR gives you the right to revoke your consent at any time with future effect.
  • Art. 13 GDPR gives you the right to appeal to the competent supervisory authority.
  • Art. 21 GDPR also gives you the right to object. This means that you can at any time object to the processing of personal data concerning you on the basis of Article 6 (1) (e) or (f).
If you wish to make use of your rights, please contact the data protection officer in writing (by post or via email) (see contact details above).

Supervisory authority

Berliner Beauftragte für Datenschutz und Informationsfreiheit
Friedrichstrasse 219, 12623 Berlin
Tel.: +49 (30) 13889-0.
Fax: +49 30 2155050
If you have any further questions about privacy, feel free to contact our data protection officer using the contact information above. Due to our strict compliance with German data protection laws and constant review by an independent data protection officer, we are entitled to use Conceptec’s Privacy Seal.
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