There are different ways regarding the implementation of interactive voice response systems. Most suppliers hardly differentate regarding the used hardware and standard software.
Most of the suppliers use the products of market leaders, so does ENAiKOON:

• Nuance for speech recognition
• Scansoft for the output of digital language (Text To Speech)
• Dialogic or Acculab for S2M ISDN cards
• Dell, HP or IBM for the server hardware

The main difference
Most suppliers use software libraries, which the customers do not receive as source code but only as executable objects. This makes the customers dependent on the suppliers: if there are problems or if enhancements of the existing application are required, nothing moves without the original supplier.

ENAiKOON handles this differently as we provide to our customers all programs and libraries including the source codes.
Since the applications which are developed by ENAiKOON use standard tools such as VXML, JSP, etc. there are many specialists who can develop applications in this case.
The customer therefore always has the possibility to update or change the software. This can be done by many people, so that the most cost effective supplier can be chosen. A big advantage regarding price and quality.