Interactive voice response systems fit very well in situations where a large amount of calls is expected and good structured information must be provided.

Examples of these applications are:

developed by ENAiKOON

• Announcement of vehicle positions ( +49 1805 / 665 009 )
• Parcel tracking service
  
• Hitchhiker service
• Dispatching system for jointly used taxis
• Taxi call centre

3rd party applications

• Schedule information of German Railway
• Hotline for the Berlin administrative offices for citizens
• Flight information service
  
• Cinema information service
  
• Freemail portal
  
• etc.

An article with interesting information about interactive voice response systems could be found in the well accepted German magazine CallCenterProfi 10/2002.
Enjoy this literature...