Many companies operate hotlines. These hotlines have been implemented to receive orders or for customer information purposes.
Most of this kind of incoming calls are absolute routine calls.
In these cases it is usually not important that the customer talks to an employee of the company if he just wants to know product details, if he needs to handle a warranty case or if he needs technical support.

In these cases the contact with the customer could be handled much more effectively and more cost effective with an ENAiKOON interactive voice response system.
ENAiKOON interactive voice response systems understand native speech and even bad language and they are able to answer properly. The man machine dialogue with the system is almost the same as with a human being.

Even slanguage like "Ohh ahh I'd like to know, how your warranty handling works?" can be correctly understood by the system. The system either answers with an animated (computer generated) male or female voice or with pre-recorded natural speach.

ENAiKOON systems are well suited for

• information services such as phone number services, weather report services
• reservation services or booking services (cinema, car-rental, hotels)
• info hotlines (insurances, marketing)
• tele-shopping applications with high call peaks

Interactive voice response system can relieve common call centers significantly.

ENAiKOON solutions are cost effective (save up to 90% of your current costs!), constantly reachable, constantly friendly, they never get ill and they are easy adaptable to your needs.

ENAiKOON technology is mainly used in applications concerning traffic, surveillance and logistics. That's why most of the applications ENAiKOON has implemented until now are from this business area.

Our experts are keen to talk with you about your needs in order to find a perfect solution for your application.